Shipping policy

 

Domestic (Canada)

  • Orders are generally processed within 3-5 business days.

  • You'll receive a shipping confirmation email with tracking information as soon as your order ships.

  • Shipping typically takes 3-6 business days once the package has been picked up by the carrier, but delays from the carrier can happen.

 

United States

  • Orders are generally processed within 3-5 business days.

  • You'll receive a shipping confirmation email with tracking information as soon as your order ships.

  • Shipping typically takes 6-13 business days once the package has been picked up by the carrier, but delays from the carrier can happen.

 

International

  • Orders are generally processed within 3-5 business days.

  • You'll receive a shipping confirmation email with tracking information as soon as your order ships.

  • Shipping typically takes 10-14 business days once the package has been picked up by the carrier. This does not include any customs delays that may be out of our control.

 

Additional Info

  • We are unable to cancel or change your order after it is placed.

  • Orders with multiple items may require additional processing time.

  • We are not responsible for lost or missing orders due to an incorrect shipping address provided by the customer.

  • Customer is responsible for any re-delivery fees.

 

More shipping questions?

Email us at support@vincentboilychatelain.com